Services
High-performing cultures are about achieving the organisation’s strategic intent by delivering performance improvements through people. The way we see it, high-performing cultures stand the best chance of success when they focus on five key elements to develop and embed the desired culture. These are the service we offer:
Strategy and change management
A clear vision of the future culture, in the context of the strategy and how to manage changes, helps to direct, align and inspire actions.
We help formulate a clear vision for the change, a compelling business case and roadmap, we assess readiness, ensure leaders are on-board and driving the change, and that all stakeholder groups are informed and involved from adoption through to reinforcement.
A well-managed change management programme reduces resistance, improves productivity, communication and collaboration, and empowers the organisation to achieve its objectives on time and within budget.
We partner with organisations to guide them through the change process with passion and care. We are strongly focused on building internal capability and custom designing each and every programme to support our client’s journey. We believe that our clients are winners, and our job is to support our clients in unleashing their inner champions.
Our training programmes are designed to support you in terms of enhancing your ability to prepare, successfully implement, and reinforce change and transformation. We simplify our key messages so that the concepts are understandable for all audiences, and we engage in fun and interesting ways. We also offer certified change management programmes through our Prosci partners.
Successful organisations must have versatile communication and an understanding of how to interact well with others. Using the social styles model, we help teams and individuals understand why some people work faster than others, why some people respond better to stories and others to data. In this way we help clients achieve more effective forms of communicating resulting in more effective behaviours and stronger internal relationships.
We understand that organisations can’t be all things to all people. So, we help our clients gain clarity about the markets they want to serve, their target portfolio mix, their value proposition and the operating model supported by a deep understanding of what makes them competitive. In this way, we support business leaders on bold strategic journeys to unlock new sources of growth.
All of this is set within the context of the vision framework.
Develop leaders
A strong team of leaders with a shared objective is required to lead the transformation.
With a focus on higher levels of engagement we facilitate authentic and powerful leadership and in partnership with our clients transform ineffective teams into high performing teams. We are passionate about the journey we take with our clients to break through barriers and limitations in order to achieve phenomenal and sustainable results
We understand the pressures, challenges and changing demands that leaders face. We partner with our clients to accelerate success and growth in alignment with their needs and the organisation’s strategic objectives.
We recognise that C-suite leaders have unique needs. They have not only already exhibited exceptional leadership skills to hold the positions they have, their time and the visibility of their positions requires extraordinary care, thoughtfulness and discretion. Our pool of executive coaches have, themselves, already demonstrated superior leadership abilities in their own careers in order to provide a unique level of service, competence and discretion required to meet our C-suite leaders’ needs.
This programme is phenomenal in delivering long-term sustainable results in people transformation and delves deep into changing mindsets and behaviour, resulting in an enriching and empowering experience. This programme is not for everyone, and it’s definitely not for you unless you are looking for depth and are serious about people and business growth. We don’t provide fixed statements about who people are; we believe that people have the power to choose and change behaviour and we show employees that this is possible. We then provide them with a framework and show them the steps they can take to become great while measuring and managing their journeys with the Heartstyles indicator.
Shift mindsets and behaviour
Mindsets and behaviour are arguably the most important success factors when it comes to developing high-performance cultures
When individuals become the best version of themselves, organisations prosper. We transform mindset and behaviour through our unique and powerful programmes focused on liberating minds, hearts and energy. We believe that people only truly and sustainably change when they have a change of heart. Getting to the heart of helping people understand why they do the things they do is one of our core strengths.
“Taking the time to understand limiting mindsets and reframe them in order to enhance behaviour accelerates performance and creates a fast track to sustainable change.” – McKinsey & Company
We make use of engagement surveys in order to assess the health, happiness and engagement scores of the employee and organisation. We customise our surveys to your unique requirements.
Our unique employee experience survey helps you identify the key elements required to enable and empower employees to deliver superior levels of service quality and customer satisfaction.
We could tell you we help people understand and change their behaviours for the better. Equally, we might say that our focus is on delivering overall business growth. The way we see it, it’s not a case of one or the other. Quite the opposite; they’re inextricably linked. For businesses to grow, individuals need to grow. And the first step is showing them it’s possible. So, we don’t deliver fixed statements about who people are. Instead, we show them the steps they can take to become great. We then help you to measure, through the Heartstyles indicator, and manage those journeys, translating them into wider internal and external power and success.
Our coaching programmes are highly customised and designed together with our clients so what we deliver is meaningful to you. Our programmes are focused on three phases: 1) Awaken, 2) Unleash, and 3) Accelerate. Through our coaching programmes, we bring about increased levels of awareness and a deep understanding of behaviour, the triggers that drive our behaviours, stronger influence and impact, improved problem solving and energy, stronger relationships, improved confidence and performance.
Develop talent and skills
High performance cultures require employees to have the right knowledge, skills and abilities to deliver the strategic aspiration
All our training programmes are custom designed to meet your organisational requirements, delivered by expert trainers and backed by case studies, coaching and role plays. Our objective is to provide enriching experiences that develop skills and talent in alignment with your strategic objectives.
This course develops managers and leaders to become coaches and apply a coaching mindset and methodology internally in order to get the best from their people. Based on an understanding of neuroscience and the impact of mindset and behaviour, transformations can be accelerated producing superior performance and results.
Employee engagement and experience
Real transformation requires strong pragmatic employee experience and engagement actions to develop and embed the culture DNA
In order to win, the cultural DNA needs to be strongly embedded into the culture and organisational system.
Successful organisations today understand that the employee is the organisation’s first market and emphasis is now placed on the employee experience. We believe in treating the employee as the internal customer and applying external marketing principles internally in order achieve employee delight.
We focus on creating compelling employee value propositions (EVPs) structured around an internal marketing mix that is capable of harnessing the full potential of employees and enabling employees to achieve the desired outcomes. Engaged and delighted employees result in engaged and delighted customers, higher levels of profitability and a stronger share of heart and, ultimately, in positive transformation.
We make use of engagement surveys in order to assess the health, happiness and engagement scores of the employee and organisation. We customise our surveys to your unique requirements.
Our unique employee experience survey helps you identify the key elements required to enable and empower employees to deliver superior levels of service quality and customer satisfaction.
These are one of our most popular offerings. We use a design-thinking approach in order to understand what is going well and what is not going well in the organisation, we then involve and empower employees to solve their problems, generate ideas and test the ideas. Employees feel listened to, cared for and connected to the organisation as a result of these workshops since they contribute to the success of the organisation.
We partner with you in order to create exciting and meaningful employee experiences and engagement programme across the employee experience journey by creating compelling employee propositions. We project manage this process and support you every step of the way whilst also building internal capability so that your team can sustain the programme and take it forward.
Our programmes involve, empower and motivate employees to go above and beyond for your customers based on a deep understanding of social exchange theory. We obtain results in terms of increased engagement scores but, more importantly, there is a noticeable difference in the attitudes and behaviours of employees. This results in higher levels of service quality and superior customer experiences.