I worked with Leigh as our consultant lead, to implement, from design of Al Jawda, a Lean principle methodology for NBO Operations staff, to implementing an exciting new way of work.

The change program took approximately one year, where Leigh helped in establishing the core team and implementing the first areas, whereafter she coached the team to do the rollout.

This initiative helped staff to begin to believe in themselves. They felt empowered to bring change into the workplace by taking their own initiative in implementing new ideas that enhance the way they work. The outcome was improved efficiencies, streamlined processes and the most important achievement – staff started believing that they can implement change.

Leigh was key in designing, planning and implementing the change with the NBO Operations Group team. Leigh’s insight and expertise in the field of Lean and change management contributed to establishing a vision for the group. She then helped in translating the vision in a practical way for implementation. She made people believe that nothing is impossible.

Thank you, Leigh. You do not realise how much this meant for the staff and the impact this had on their lives! Job well done!